Thousands of famished customers across the UK were left enraged as Deliveroo went down today, leaving drivers unable to pick up deliveries.
As of midday, there were over 3,000 reports of customers and drivers experiencing IT issues on the app, according to Downdetector.
The majority of outages were believed to be in London, however the IT blunder was nationwide with tech issues being recorded in other parts of the country.
After hours of being offline, the courier food company has since announced they have solved the tech issue that plagued thousands of famished customers.
They took to X (formerly Twitter) to announce: ‘We are back up and running now, but unfortunately due to a technical issue some of our customers experienced difficulties placing an order earlier today.’
Deliveroo was experiencing outages with thousands of customers unable to access the app or website today
It also appears on social media that customers as far as France were also experiencing issues with the app (stock image)
Deliveroo have taken to X to announce they are now back up and running
‘We’re really sorry for any inconvenience and our team worked hard to rectify the situation as quickly as possible.’
Customers flocked to social media to express their anguish earlier today, as they were left watering at the mouth for their much desired takeaways.
One hungry customer tweeted: ‘Deliveroo suddenly down when I already ordered my tunacado sandwich…bro stop playing.’
A second exclaimed: ‘Not the Deliveroo app going down but still having the cheek to send me a notification prompting me to come back to the app for it to not work ‘eyeing something’?
‘WELL I WOULD BE IF I COULD.’
‘Deliveroo app going down after I’ve ordered a nice chai tea latte is exactly what I need on a Saturday afternoon,’ a third bemoaned.
Another asked: ‘Deliveroo is your service down? I keep getting “something went wrong” in the app and cannot track my order.’
‘@Deliveroo @DeliverooHelp atp just give me my money back.. I been waiting for an hour,’ a customer quipped.
‘I ordered food before the app went down. Restaurant said the food has been made but no delivery. Am I going to receive a refund for this,’ one hungry user asked.
‘I am so hungover and Deliveroo is down please I need Wingstop,’ one hungry woman begged.
A confused Deliveroo driver in London today as customers reported issues with the site
80 per cent of the problems recorded were related to the app, while another 18 per cent were website related (Pictured: A Deliveroo driver in London)
An error message similar to the above appeared on the screens of many Deliveroo users today
Famished customers flocked to X (formerly Twitter) to express their anguish
‘Deliveroo app is on some b******t, they are going to force me to actually go out and buy some food,’ added another crumbling belly.
‘Will people be compensated for this ? I spent £50 and have been waiting 90 minutes,’ a user snapped.
A customer also queried the delivery service as to when they would be up and running, to which they claimed to be fixing the issue ‘as quickly as possible’.
‘Deliveroo is down, drivers can’t compete orders. Make a sandwich instead,’ one person joked.
One individual claimed the platform was down due to a DNS issue, meaning the entirety of the UK would not be able to use the platform
It also appears on social media that customers as far as France were also experiencing issues with the app.
A Deliveroo spokesperson said: ‘We are back up and running now, but unfortunately due to a technical issue some of our customers experienced difficulties placing an order earlier today.
‘We’re really sorry for any inconvenience and our team worked hard to rectify the situation as quickly as possible.’
Deliveroo co-founder Will Shu recently sold nearly £15million of shares in his food delivery group just weeks after the company reported its first ever profit
Despite his huge wealth, chief executive Shu, 44, still enjoys getting on a bike and delivering takeaways to his customers
It comes weeks after Deliveroo co-founder Will Shu sold nearly £15million of shares in his food delivery group just weeks after the company reported its first ever profit.
Chief executive Shu, 44, who has previously admitted to being ‘obsessive’ about making his company a success after setting it up more than a decade ago, has sold 9.4million shares worth £14.8million.
The transaction took place between September 12 and September 16 to ‘cover personal property investments’, the company revealed in a stock market disclosure.
Despite the huge pay day and ability to dine out in the fanciest restaurants, the notoriously private millionaire is likely to continue life as he likes it: eating breakfast, lunch and dinner ordered through Deliveroo and getting on a bike to deliver food to his customers.